Policy Documents

J.D. Power 2013 U.S. Credit Card Satisfaction Study

J.D Power –
August 22, 2013

Credit card users are more satisfied with their cards in 2013, but a substantial number remain confused about their rewards and terms, according to the 2013 Credit Card Satisfaction Study by J.D. Power.

The study showed the credit card industry is making positive strides with its customers as cardholder satisfaction improved for the fourth year in a row.